Where can I get information on setting up and configuring SLAs in Dovetail?

The linked document in this Solution provides instructions on building Service Level Agreement measures for the Dovetail Employee Engagement Suite. By leveraging Global Labels and the Rules Engine, a flexible system of measurements may be designed around the needs of the organization. The information in this document show how to setup labels and the rules engine for purposes of SLA management. Click on the link below to view Dovetail's SLA Set Up Guide for EES.

Keywords: SLA rules engine labels reporting KPI metrics

https://docs.google.com/document/d/1EuG_8bWIs0MWb5OIiw-PUB6wUlTNivHXbz6vUSyOMbQ/edit?usp=sharing

Currently this document is only listed to share with those specified, and is put here as an example of how to use them in the context of Solutions.