Within the Dovetail Employee Engagement Suite, rules can be written for just about anything. Here are details for writing rules that are specific to Cases that are designated Child Cases.
Keywords: Child Case, how to, rules, rules engine, conditions, actions, events, business rules
Writing Rules for a Child Case
In any instance where you would like to take action on a case, but only a child case, a condition may be added to the rule. For example, below is an example of adding a global label to a child case when it is created.
Multiple conditions may apply, of course. For example, the following example changes the status of a case when it is assigned to a user, but only for a child case of a specific case type.
